Privacy Policy

At Pourvoirie Québec Nature, we take your privacy very seriously and are committed to protecting your personal information. In addition, we demonstrate transparency by informing you that when you visit our website, we use cookies to collect information aimed at offering you a complete online experience with content tailored to your interests, relevant advertisements, as well as to improve navigation on all types of devices.

We invite you to read our Privacy Policy which has been improved and updated.

1. COLLECTION AND USE OF PERSONAL INFORMATION

1.1 Means by which personal information is collected

The personal information collected by Pourvoirie Québec Nature is provided to us directly by you, verbally in person or during telephone contacts or when you fill out forms on various web pages, in particular, when:

• • you communicate by telephone or email with our customer service;

• • in person, upon your arrival and/or during your stay at Pourvoirie Québec Nature;

• • you use our website;

• • you participate in certain activities or you participate in an event in which Pourvoirie Québec Nature is involved (Outdoor Exhibition, Hunting, Fishing and Camping, etc.);

• • you complete surveys, studies or competition entry forms;

• • you subscribe to email communications from Pourvoirie Québec Nature (newsletters, magazines, etc.);

• • you contact us to make a comment, question or complaint or when an event or incident occurs on our site;

• • you submit a job application.

1.2 Consent

The collection of certain personal information is subject to specific consents. La Pourvoirie Québec Nature undertakes to use only the personal information necessary and for the purposes for which it was collected. In the event that Pourvoirie Québec Nature would like to use your personal information for a purpose other than that described in the Policy, we must obtain your consent beforehand.

If you decide to refuse or withdraw your consent to the collection, use or sharing of your personal information, Pourvoirie Québec Nature will send you the relevant information explaining the consequences of this withdrawal. Please note, however, that if you refuse that Pourvoirie Québec Nature collect certain essential personal information (such as your contact details), we may not be able to provide you with the services requested, such as making a reservation.

1.3 Managing your preferences

At any time, by visiting the Pourvoirie Québec Nature website, you can manage your preferences for sharing your personal information in connection with navigation on our website, such as the management of essential cookies, functionality and for statistical purposes.

You can also contact the Quebec Nature Outfitter in order to update your personal information, modify or delete certain information collected, by contacting 1 855-665-6610 or by sending an email to quebecnature@outlook.com.

1.4 Use of personal information

Personal Information is any information, including sensitive data, that can identify a person or make them identifiable, received or derived from Pourvoirie Québec Nature, and recorded in any form whatsoever. Personal information remains personal, even if it is otherwise public. Personal information does not include information that has been modified or anonymized so that it can no longer be used to directly or indirectly identify an individual (anonymous personal information).

You can browse our website without having to provide us with any personal information. However, with your consent or unless required or authorized by law, we may collect, use, store and transfer the following types of personal information about you:

• • Aggregated data;

• • Identity information;

• • Technical information;

• • Employment information;

• • Your contact details such as your email address, postal code and telephone number;

Additionally, like most websites, we automatically collect information about your computer, such as your IP address, browser type, referring/exit pages, and operating system.

If we collect, use, store or transfer your personal information, we will only do so for one of the following purposes:

A) When you make a reservation

When you make a reservation in person, by email or by telephone, we collect certain personal information such as:

• • Identity information;

• • Your contact details such as your home address, email address, postal code and telephone number;

• • The information you provided about your preferences, requests for services and products during your reservation;

• • Your fishing or hunting license number depending on the type of reservation;

When you contact our customer service to modify or cancel a reservation, we may ask you to provide your name, address and telephone number to confirm your identity. We may also retain this information for administrative purposes, including to help detect and prevent fraud.  

B) When you rent an all-terrain vehicle, boat, or other vehicle, we collect certain personal information such as:

• • Identity information;

• • Your contact details such as your home address, email address, postal code and telephone number;

• • The information that you have transmitted about your preferences, requests for additional services or options related to your rental;

• • Driving license number, proof of vehicle insurance.

When you contact our customer service to modify or cancel a reservation, we may ask you to provide your name, address and telephone number to confirm your identity. We may also retain this information for administrative purposes, including to help detect and prevent fraud.  

C) To support our marketing and advertising efforts;

• • Identity information;

• • Your contact details such as your email address and telephone number.

Your contact details such as your email address and telephone number.

By subscribing to our mailing list to receive our newsletter or other promotional communications by email, we may collect personal information, such as your first name, last name, email address, as well as information about your interests in order to offer you the service you requested as well as a more personalized user experience.

We only communicate with you at your request.

You have the choice, at any time, to no longer receive our promotional communications by clicking on the “Unsubscribe” button which appears at the bottom of each of our emails or by contacting our Privacy Officer, as indicated in the “Unsubscribe” section below.

When registering for a competition, participating in a promotion, responding to one of our surveys, participating in a promotional event, we may collect your name, address, telephone number and email address. We use this information to manage your participation in the contest or promotion or promotional events or surveys, in order to better understand our customers and improve our product and service offering, our promotions, our events and the improvement of the user experience of our website. When you register for the contest, promotion or survey, we may ask for your authorization to receive commercial information in the future from Pourvoirie Québec Nature or its commercial partners. To withdraw your consent to these communications, please contact us by email at quebecnature@outlook.com.

D) To respond to your requests and communicate information with you at your request;

Type of personal information collected:

• • Identity information;

• • Reservation history;

• • Your contact details such as your email address and telephone number;

• • Unique identifiers such as username.

When you send a comment or question to customer service by email or telephone, we may collect personal information such as your name, postal or email address and telephone number as well as information related to your reservation on if necessary, in order to be able to respond to your comment or question. During our conversation, we also collect various types of information that you provide to us to allow us to best answer your question.

E) To improve the service level performance and content of our website

• • Aggregated data;

• • Technical information.

We may collect information about you and your use of our website by technical means, such as cookies, web page counters and other analytics tools. The information collected may be:

• • Your IP address;

• • Your connection data;

• • The type and version of your browser;

• • Your time zone and location;

• • Operating system and platform types and versions;

• • Other technologies on the devices you use to access this website.

We use this information as necessary to administer and improve our website and its content, to ensure that it operates efficiently and securely, to develop our business activities and to analyze our online marketing strategies. We may also create aggregated statistical data from this information (e.g., total number of visitors to the website, number of page views per session), which is not personal information about you.

We and other advertisers may also use this information to serve advertisements to you. When these advertisements are targeted, it may involve the use of website information and information that we (or our advertisers working on our behalf) have obtained from other entities. This will not include information such as your name or contact details. When our advertisements are served to you using your information, it is used as necessary based on our legitimate business interests in you.

F) For hiring staff

Type of personal information collected:

• • Identity information;

• • Employment information;

• • Your contact details such as your email address, postal code and telephone number;

We may post job vacancies on our website or on our social media pages, such as Facebook. When you submit a job or related request, you may provide us with certain personal information, such as that contained in a resume, cover letter or other employment documents. We use this information for the purpose of processing your employment application or other request from you, and responding to it accurately.

G) To prevent or detect crimes and protect our business and website

Type of personal information collected:

• • Identity information;

• • Reservation history;

• • Technical information;

• • Your contact details such as your email address, postal code and telephone number;

• • Unique identifiers such as username, account number, password;

This component also includes troubleshooting and technical support, data analysis, testing, system maintenance, report production and data hosting.

We may process your personal information, including your booking history, images or screenshots and police reports, in order to investigate any suspected crime on our website (hacking, phishing or other related wrongdoing) or when of a commercial transaction deemed fraudulent (Reservation, Credit, Refund).

With respect to commercial transactions, decision-making is based exclusively on the automated processing of your personal information in the context of payment by credit card or debit card.

2. Collection of personal information

We use different methods to collect personal information about you, including the following:

A) Direct interactions

You may give us your identity and contact information by filling out forms or corresponding with us by post, telephone, email or otherwise.

B) Indirect interactions

We may receive personal information about you from third parties to whom you have already provided this information in accordance with their respective privacy policies (example: Meta/Facebook, Google Ads or others) or from a third party responsible for financial transactions and payment processing for fraud prevention purposes, such as the Interac payment terminal manager.

C) Automated technologies or interactions.

As you interact with our website, we automatically collect direct and indirect personal information such as technical information about your equipment, your browsing actions and your habits. We collect this personal information using cookies, pixels, analytics software and other similar technologies. We may also receive technical personal information about you if you visit other websites that use our cookies.

3. Communication of personal information

Unless otherwise stated in this privacy policy, we undertake not to disclose, rent, sell or transfer personal information about our customers to third parties without first obtaining their consent.

A) Service Providers and Advertising Cookies

We may pass your personal information to third parties who provide services on our behalf, such as processing payments, hosting our website, transmitting emails or other communications on our behalf, running competitions and promotions or analyzing the effectiveness of our advertising strategy. Your personal information may be stored and processed in Canada and the United States by service providers.

Pourvoirie Québec Nature uses follow-up marketing cookies on its website, including Google Ads, Meta Facebook or Instagram. This means that we will continue to show you advertisements across the Internet, particularly on the Google content network, Bing and affiliate partners. We respect your privacy and do not collect any identifiable information through Google or any other remarketing system. Service providers, including Google, whose services we use will place cookies on web browsers to serve ads based on past visits to our website. This allows us to make special offers and continue to market our products to those who have expressed interest in them.

You may opt out of the automated collection of information by Service Provider ad networks for the purpose of delivering advertisements tailored to your interests by visiting the Consumer Opt-Out Page under the Consumer Self-Regulatory Principles. online interest-based advertising at: https://optout.aboutads.info/?c=3&lang=fr . There you can change or deactivate your Google Display Network advertising preferences at https://myadcenter.google.com/ .

All of these service providers are subject to nondisclosure agreements and legal restrictions governing their use of the information we disclose to them, and they are not authorized to use or disclose personal information for any purpose other than provision of services on our behalf or as required by applicable law.

B) Communication to our suppliers and partners

La Pourvoirie Québec Nature may communicate your personal information to its service providers or partners. Certain communications require your consent. However, certain personal information could be communicated to suppliers without your consent, in accordance with the Act respecting access to documents held by public bodies and the protection of personal information, when this communication is necessary for the exercise of a mandate or the execution of a service or business contract entrusted by Pourvoirie Québec Nature. These providers use your personal information only to provide the services retained, which are related to the purposes described in this Policy.

Pourvoirie Québec Nature may communicate your personal information to the following suppliers:

• • Providers for handling calls and reservations;

• • Service providers for payment processing;

• • Providers for managing communications, emails and cookies;

• • Service providers meeting our marketing needs;

• • Suppliers for satisfaction surveys and other studies;

• • Suppliers of IT services and products;

• • Cloud computing, web hosting and data processing services;

• • Legal services;

• • Suppliers of software or job offers websites;

When Pourvoirie Québec Nature communicates your personal information to these suppliers, it ensures that the contracts include the necessary protection clauses to ensure the confidentiality of your personal information.

C) Disclosure in commercial transactions;

Pourvoirie Québec Nature may be involved in the sale or transfer of part or all of its business (including transfers made as part of insolvency or bankruptcy proceedings). As part of this sale or transfer, Pourvoirie Québec Nature may disclose your personal information to the acquiring organization, but will require the latter to agree to protect the confidentiality of your personal information in a manner consistent with this privacy policy. .

D) Law Enforcement and Legal Disclosure.

Pourvoirie Québec Nature may disclose your personal information to a provincial or federal institution that confirms it has the legitimate authority to obtain this information, or when Pourvoirie Québec Nature has reasonable grounds to believe that this information could be useful in the context of a investigation of illegal activity, in order to comply with a subpoena, warrant or order issued by a court, person or body having jurisdiction to compel the production of information, or in order to comply with the rules of the court regarding the production of documents and information, or to the legal advisor of Pourvoirie Québec Nature.

If you prefer that we not disclose your information as described above in Section 3, you can notify us by email at quebecnature@outlook.com or by post to the following address:

Quebec Nature Outfitter
Vincent Gravel
Responsible for the protection of personal information
Chemin de la Zec Martin Valin
Saint-Fulgence, Quebec G0V 1T0

4. Interregional transfers

Your personal information is stored in protected locations and on servers controlled by our service provider, Webtotal Inc. for all information collected on our website. Server locations may be located in Canada and the United States. If you are a resident of Quebec, please note that your personal information may be transferred to the offices of our service providers in other Canadian provinces and outside of Canada.

Our service providers may be located outside of your jurisdiction and may be required to disclose your personal information under the laws of their jurisdiction, including the United States. Depending on the case, we have taken all reasonable measures to ensure that your information will not be used for purposes that are not relevant to the subject of your file or communicated to service providers without your consent, except when the law authorizes it. Each of our service providers has a privacy and personal information protection policy.

5. Website Information

We collect the IP address of all visitors to our website and related information such as the Internet browser and operating system they are using, time spent on the website, website usage habits. this, as well as the domain name of the website from which they accessed our site. We collect this information to help us evaluate and improve your experience of our website.

Our website uses a technology called “cookies”. A cookie is a small piece of data that our website can transmit to your browser and which may then be stored on your hard drive to allow us to recognize you when you return. We use cookies on pages of our website where you are asked to log in or on customizable pages. If you have registered with our website, these cookies help us identify you and may be necessary to provide you with the products or services you request. Cookies may also provide us or our service providers with information that we use to personalize our website according to your preferences. You can configure your browser to notify you when you receive a cookie. However, if you decide not to accept cookies from our website, you may not be able to take advantage of all of its features. Our website may also use “tags” or “web beacons”. This technology allows us to know which pages of our website you visit. These “tags” are used to help us optimize and personalize our website for you and future visitors to our website.

If you prefer not to be recognized when visiting our website, you can still log in using a private browsing window. You can also erase traces of your visit by emptying your browsing history:

Clear your browsing history on Chrome

Clear your browsing history on Microsoft Edge

Clear your browsing history on Safari

Clear your browsing history on Firefox

6. Your rights

With certain exceptions, you have the following rights with respect to the personal information we collect about you:

A) Your right of access;

Upon written request, subject to certain exceptions, Pourvoirie Québec Nature will inform you of the existence, use and disclosure of your personal information and provide you with a copy within the time limits provided by law. You have the right to access and correct information held about you. Please send us any access requests by email to quebecnature@outlook.com or by post to the following address:

Quebec Nature Outfitter
Vincent Gravel
Responsible for the protection of personal information
Chemin de la Zec Martin Valin
Saint-Fulgence, Quebec G0V 1T0

We do our best to respond to legitimate requests within a reasonable time frame of thirty days. It may take more than a month to process the request if your request is particularly complex or if you have made several requests. In these cases, we will notify you and follow up with you. If you require additional copies, we may have to charge a reasonable fee for reprinting documents, if applicable.

B) Your right to rectification

If the personal information we hold about you is inaccurate or incomplete, you have the right to have it corrected. Upon request, where possible and legal, we will also tell you to whom we have communicated your personal information, so that you can communicate with them directly.

C) Your right to delete personal information

You have the right to control the dissemination of your personal information and to ask us to remove you from any hyperlink associated with your name and which gives access to your personal information if the dissemination of the latter contravenes the law or a court order. a court of law, or if it causes serious harm to your reputation or privacy.

You can contact us for assistance in modifying, updating or deleting personal information already provided to Pourvoirie Québec Nature. Please note that we will process your request within a reasonable time.

D) Your rights regarding automated decision-making and profiling;

You have the right to know if we use your personal information to make a decision based exclusively on the automated processing of this information. Upon request, you also have the right to know the categories of personal information used to make the decision, the reasons and the main factors that led to this decision. You have the right to correct the information used to make the decision if you notice any errors. Finally, you may submit comments in support of a request to review any automated decisions made using your personal information.

E) Your right to request information about data processing

You can contact us to obtain information about our data processing activities, including the personal information that has been collected about you and how it is processed by Pourvoirie Québec Nature You can ask us to specify the categories of people who have access to your personal information at Pourvoirie Québec Nature and the applicable retention period for this information.

F) Your right to withdraw your consent, deactivate your account or unsubscribe

If we rely on your consent (or explicit consent) as a legal basis for processing your personal information, you have the right to withdraw that consent at any time. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide you with certain products or services. We will notify you if this is the case when withdrawing your consent.

If you wish to delete your account at Pourvoirie Québec Nature, please submit a written request to us by email to quebecnature@outlook.com or by post to the following address:

Quebec Nature Outfitter
Vincent Gravel
Responsible for the protection of personal information
Chemin de la Zec Martin Valin
Saint-Fulgence, Quebec G0V 1T0

If you wish to keep your account, but no longer wish to receive emails from Pourvoirie Québec Nature, please simply click on “Unsubscribe” at the bottom of the email page. Please note that in each of the emails we send, you have the option to unsubscribe from our mailing list, so that you can stop receiving our emails at any time.

7. Security of personal information

We understand and take very seriously the fact that our customers trust us with the protection of their personal information. We have taken measures to protect the personal information in our custody and control. Therefore, we provide access to personal information only to our employees and authorized service providers who need this information for the purposes described in this privacy policy. We have taken reasonable administrative, technical and physical safeguards to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control.

Notwithstanding the foregoing, you should be aware that, unfortunately, no data transmission over the Internet can be considered absolutely secure. Consequently, Pourvoirie Québec Nature does not represent or guarantee that personal information will not be lost, misused or modified, and it assumes no responsibility with regard to the personal information that you transmit to it, nor to the regarding the use or misuse of personal information by you or third parties.

In addition, Pourvoirie Québec Nature will never contact you to ask you for information about your credit card number or your bank account. This information is never transmitted to Pourvoirie Québec Nature since when you carry out a transaction, it is managed by a third party. If a stranger contacts you, sends you an unsolicited email, or asks you to confirm or provide your password or personal or banking information, ignore the request and contact us immediately by email at quebecnature@outlook.com.

8. Use of social media and browsing platforms

We encourage you to review the privacy options and settings on the social platforms and networks you use, so that you understand all of the choices available to you regarding sharing your information with us. If necessary, you will be able to update your preferences so that they reflect your usage. Pourvoirie Québec Nature does not manage your personal information from your personal social media accounts or browsing platforms.

9. About children

If you are under 18, you can browse our website, but you cannot make reservations. Our site is not designed for children. We do not wish to collect personal information from children under the age of 18. This policy aims to protect children.

If you are under 18 and would like to make a reservation, please ask a parent to make it for you.

10. Changes to our privacy policy

This Privacy Policy may be updated periodically based on changes to our privacy practices. The revised Privacy Policy will be posted on the Website. We will treat your personal information in accordance with the privacy policy in force at the time such information was collected, or as otherwise agreed with you. If there are any changes to this Privacy Policy, we will post an amended version of this Privacy Policy on our website as soon as possible after the update.

11. To contact us

You can contact us at any time at the contact details indicated below for any questions or comments about this privacy policy or if you wish to exercise any of your rights relating to your personal information or if you have a complaint to make about how we process your personal information.

Quebec Nature Outfitter
Vincent Gravel
Responsible for the protection of personal information
Chemin de la Zec Martin Valin
Saint-Fulgence, Quebec G0V 1T0

Telephone: 1 855-665-6610

E-mail : quebecnature@outlook.com

Last updated: September 4, 2023